Mastercard 4841
Cancelled Recurring Transaction or Digital Goods
Category: Cardholder Disputes
Merchant response window
45 days
Cardholder filing window
120 days
TLID
Relevant
What triggers it
Transaction charged after cardholder cancelled a recurring arrangement, or digital goods not delivered as described.
What to check first — evidence for representment
Cancellation policy acknowledged at sign-up; timestamp showing the charge was initiated before the cancellation request; digital delivery log confirming goods were delivered and accessed by the cardholder.
Special notes
Typically runs alongside 4837 as the highest-volume Mastercard codes for SaaS and subscription operators.
Confidence: high.
Sourced from PaymentBrief's Mastercard reference article. Reason-code definitions and timelines change — verify against your scheme documentation or acquirer portal before acting.
Full reference
Mastercard Mastercom Dispute Categories Reference